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Refund policy

At A Taste Of Africa, your satisfaction is very important to us. Every handcrafted African sculpture, basket, and home décor piece we ship is handled with care and inspected before leaving our U.S. location.

If you are not completely happy with your purchase, please review our refund and return policy below. This policy applies to all orders shipped within the United States.

1. Damaged Packages or Incorrect Items

If your package arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.

For Damaged Packages:

  • Email info@atasteofafrica.net to report the issue.
  • Include a clear photo of the damaged item and the shipping box.
  • Our team will assist you with a shipping insurance claim and/or replacement.

For Incorrect Items:

  • Notify us within 7 days of receiving your order.
  • We will arrange for the correct item to be sent and provide a return shipping label for the incorrect item.

2. Exchanges & Returns

Eligible items may be exchanged or returned within 14 days of receipt, provided they meet the following conditions:

  • The item is unused and undamaged
  • It remains in its original condition and packaging

To begin a return or exchange, please email info@atasteofafrica.net.

Once your return is received and inspected:

  • For Exchanges: We will send a replacement item or issue a store credit of equal value. (Shipping for replacement items is the customer’s responsibility.)
  • For Returns: Approved refunds are issued to your original payment method.

Please note:

  • Original and return shipping costs, as well as shipping insurance, are non-refundable.

3. Oversized or Freight-Delivered Items

Due to the high cost of freight shipping, returns are not accepted for oversized or pallet-shipped items.

We encourage you to review all product details carefully before purchasing large or custom-made art pieces.

4. Third-Party Purchases

Refunds or exchanges apply only to orders placed directly through atasteofafrica.net.
If your purchase was made through a retail partner, please contact them directly for assistance.

5. Handmade Product Variation Notice

Every art piece from A Taste Of Africa is handcrafted by skilled African artisans, making each item unique.
Slight differences in color, texture, or design are part of the handmade process and not considered defects.

These natural variations are a hallmark of authentic African craftsmanship and are not valid reasons for return or exchange.
Thank you for valuing and supporting handmade artisan work.

6. Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged once they leave our facility:

  • Skincare, haircare, and body care products
  • Scents, herbs, face masks, and jewelry

We appreciate your understanding, as these policies help maintain product quality and hygiene.

7. Final Sale Items

Only regular-priced items are eligible for refunds or exchanges.
Sale, clearance, or promotional items are final sale and cannot be refunded or exchanged.

8. Shipping Insurance Reminder

We strongly recommend leaving Shipping Insurance selected at checkout.

Benefits include:

  • Protection for lost, stolen, or damaged packages
  • Faster and smoother claim resolution

To file a claim, please visit:
🔗 https://claims.atasteofafrica.net

9. U.S. Orders Only

This refund and return policy applies to all orders shipped within the United States. All products are shipped directly from our U.S. facility and delivered nationwide, ensuring faster delivery times and reliable customer support.